After-hours answering
After-hours call answering for restaurants
A lot of reservations are made when your doors are shut. Maddie, the AI phone host for restaurants, answers every call after hours — booking tables and answering guest questions overnight, before you open, and on closed days — so you wake up to reservations instead of missed calls.
The bookings you lose after closing time
When the line goes to voicemail after close, most callers don't leave a message — they book the next restaurant that picks up. The calls that come in late at night, on your day off, or in the quiet hours before service are bookings and guest questions that simply go unanswered, and you never even see that they happened.
After-hours call answering closes that window. Maddie picks up around the clock, books the reservation in real time, answers questions from your menu and hours, and leaves you a timestamped transcript of every call — so closed hours stop costing you covers.
What 24/7 after-hours answering does for your restaurant
Coverage for every hour you're closed
Late nights, early mornings, mid-afternoon lulls, and full closed days — Maddie answers on the first ring whenever your team isn't by the phone, so a call after close no longer means a lost guest.
Books reservations while you sleep
Guests often call to plan a visit outside service hours. Maddie collects the details, confirms them, and saves the booking to your Maddie dashboard — so you open to a list of new reservations.
Answers the questions that come in after close
Hours, location, and menu questions get answered from your knowledge base at any hour, and confirmed reservations can trigger an automatic SMS — even at midnight.
A clear record of every overnight call
Every after-hours call is logged with a timestamped transcript in your dashboard, so you can see exactly who called and what was booked while you were closed.
See everything Maddie handles on the features page or check pricing plans.
Frequently asked questions
Does Maddie answer calls when the restaurant is closed?
Yes. Maddie answers every call 24/7 — including overnight, before you open, and on days you're closed — so callers reach a helpful host instead of voicemail.
Can Maddie book reservations after hours?
Yes. She collects the date, time, party size, and any special requests, confirms the details with the caller, and saves the booking to your Maddie dashboard so it's ready when you arrive.
What about questions like hours or location late at night?
Maddie answers from the knowledge base you provide — hours, location, menu, and dietary options — at any time of day. If a question falls outside it, she says so rather than guessing.
Will I have a record of after-hours calls in the morning?
Yes. Every call produces a timestamped transcript in your Maddie dashboard, so you can review exactly what happened overnight and any reservations that were made.
Stop losing late-night and closed-day bookings
Maddie covers every hour you're closed, books reservations around the clock, and leaves a timestamped transcript waiting when you unlock the doors.
Get Maddie for your restaurant