Reservation answering
Restaurant reservation answering service
Every booking call that goes unanswered is a table you didn't fill. Maddie, the AI phone host for restaurants, answers your reservation calls, captures the details accurately, and confirms every table — turning the calls you used to miss into booked covers.
Where restaurants lose reservations
Booking calls rarely arrive when it's convenient. They come in mid-rush when every server is on the floor, after you've closed for the night, or in the gaps when no one is free to pick up. Each one that hits a busy signal or voicemail is a reservation that walks to the next restaurant — and you never even see it happen.
A reservation answering service closes that gap by making sure the booking call always gets answered — and answered well, with the details captured correctly and the table confirmed on the spot.
How Maddie turns a call into a confirmed booking
- 1
Answers the booking call instantly
Maddie picks up on the first ring, 24/7, so a reservation request never lands in voicemail — during a rush, after close, or while your team is mid-service.
- 2
Captures the details accurately
She collects date, time, party size, guest name, and any special requests, and handles mid-sentence corrections like “actually, make that five, not four.”
- 3
Checks availability in real time
Maddie checks your availability against your reservation calendar before committing a time, and offers alternatives when the requested slot is full.
- 4
Reads the details back to confirm
Before booking, she repeats the date, time, and party size to the caller so the reservation is right the first time.
- 5
Confirms by SMS and logs it
The booking is saved to your Maddie dashboard, the guest gets an automatic SMS confirmation, and every call is kept as a timestamped transcript.
More calls become booked tables
Capture every booking call
The reservations that used to slip away on hold or in voicemail get booked instead — every request is answered and acted on, not relayed for a callback.
Accurate details, read back every time
Wrong dates and party sizes cause empty tables and double-seats. Maddie confirms the specifics out loud before saving, so the book matches reality.
Soak up demand during the rush
When every staff member is on the floor and the phone is ringing, Maddie handles the overflow — so a busy night doesn't quietly turn callers away.
Fewer no-shows
An automatic SMS confirmation gives guests their details and a reason to remember — reducing the no-shows that leave good tables empty.
See how booking works on the features page or check pricing plans.
Frequently asked questions
What reservation details does Maddie collect?
Date, time, party size, guest name, and any special requests such as a high chair, a window table, or a celebration. She reads them back to confirm before saving the booking.
Can Maddie check availability and avoid double-booking?
Yes. Maddie checks availability against your reservation calendar in real time before confirming a time, and offers alternatives when a slot is already full.
Where do the reservations end up?
Bookings are saved to your built-in Maddie reservation dashboard, where you can view and manage them, with CSV import and export available.
Does the guest get a confirmation?
Yes. When a booking is confirmed, Maddie can send an automatic SMS with the date, time, and party size, which also helps cut down on no-shows.
Turn more calls into booked tables
Maddie answers every reservation call, captures the details, and confirms the table — day or night. Set up in under an hour, no new hardware.
Get Maddie for your restaurant