AI answering service
AI answering service for restaurants
Most answering services take a message and promise a callback. Maddie, the AI phone host for restaurants, does the job a restaurant actually needs: she answers every call on the first ring, books the reservation while the guest is still on the line, and answers questions from your own menu and hours — 24/7, with no message relay.
Why restaurants are replacing traditional answering services
A generic answering service or virtual receptionist was built for offices, not dining rooms. The agents do not know your menu, can't see your availability, and usually just take a message — so a guest who called to book a table ends up waiting for a callback that may come after they've reserved somewhere else. Meanwhile, callers who hit voicemail during your dinner rush rarely leave one; they simply try the next restaurant.
Maddie closes that gap by acting as a true phone host. She picks up instantly, handles booking requests end to end, answers dietary and hours questions from your knowledge base, and only transfers to your team when a caller asks for a person.
What you get with an AI answering service built for restaurants
Every call answered, not just messages taken
A traditional answering service takes a message and hangs up. Maddie answers on the first ring and actually handles the call — bookings, hours, and guest questions — without a callback.
Books reservations in real time
Maddie collects the date, time, party size, and special requests, confirms the details back to the caller, and saves the booking to your Maddie dashboard — no message relay, no lost reservations.
Trained on your restaurant, never off-script
Instead of a generic agent reading from a card, Maddie answers from your own menu, hours, and policies — and transfers to a staff member the moment a caller asks for a person.
One flat monthly fee
No per-message or per-minute billing to track. Plans start at $399/month with SMS confirmation and a built-in reservation dashboard included.
See the full feature list or compare pricing plans.
Frequently asked questions
How is this different from a traditional restaurant answering service?
A traditional answering service mostly takes messages for someone to call back later. Maddie completes the call herself — she answers questions from your menu and hours, books the reservation in real time, and sends an SMS confirmation. Callers get an answer now instead of waiting for a return call.
Does Maddie actually book the reservation, or just take a message?
She books it. Maddie collects the reservation details, reads them back to confirm, and writes the booking to your Maddie dashboard so it is ready when you open. Every call is also logged with a transcript.
Can Maddie use my existing restaurant phone number?
Yes. You forward your existing number to Maddie — there is no new hardware and no need to tell guests about a number change. Setup typically takes under an hour.
What happens when a caller needs a real person?
Maddie detects the request and transfers the call to your configured staff number, logging the transfer with a timestamp. She only answers from the facts you provide and never invents information.
Replace voicemail and missed calls with a real answer
Maddie answers the call, books the table, and texts a confirmation — for one flat monthly fee, with no per-message charges and no voicemail black hole.
Get Maddie for your restaurant