Phone answering service
Restaurant phone answering service
Between the lunch rush and the last seating, your phone never stops — and a generic answering service was never built for a dining room. Maddie, the AI phone host for restaurants, is a phone answering service made for restaurants: she answers every call, handles the questions guests actually ask, and captures reservations — so your team can stay with the room.
A phone answering service that knows it's a restaurant
Traditional answering services and virtual receptionists are built for offices. Their agents don't know your menu, can't see your tables, and usually just take a message — which means a guest calling to book ends up waiting for a callback that may never come in time.
Maddie is different because she's built for hospitality. She picks up instantly with a natural voice, answers from your own hours and menu, books the table, and only hands off to your team when a caller asks — a complete phone desk for your restaurant rather than a message-taking middleman.
What a restaurant-specific answering service does for you
Every call answered on the first ring
Maddie picks up instantly, around the clock, and handles simultaneous calls without hold music — so a busy line never turns into a missed guest.
Your team stays on the floor
The phone stops pulling staff away from seated guests. Maddie covers the line during service so your host stand can focus on the room instead of ringing handsets.
Common guest questions, handled
Hours, directions, parking, and menu or dietary questions are answered from the knowledge base you provide — accurately, every time, without a callback.
Reservations captured, not lost
When a caller wants a table, Maddie takes the booking on the spot and saves it to your Maddie dashboard — and warm-transfers to your staff whenever a caller asks for a person.
Every kind of call your restaurant gets
- Reservation requests and changes
- Hours, location, and directions
- Menu and dietary questions
- Requests to speak with a staff member
- Calls that come in after you've closed
See the full feature list or compare pricing plans.
Frequently asked questions
Do I still need someone to answer the phone during service?
No. Maddie answers every inbound call herself — bookings, questions, and transfers — so your team doesn't have to break away from guests. She only routes a call to staff when a caller specifically asks for a person.
What kinds of calls can Maddie handle?
Reservation requests, questions about your hours, location, menu, and dietary options, requests to speak with a staff member, and calls that arrive after you've closed. She answers from the facts you provide and never guesses.
Can my staff still take over a call?
Yes. When a caller wants a person, Maddie warm-transfers to your configured staff number and logs the transfer with a reason and timestamp. If no one picks up, the caller is offered a fallback.
Will it work with my current restaurant phone number?
Yes. You forward your existing number to Maddie — no new hardware and no number change for your guests. Most restaurants are set up in under an hour.
Put your restaurant's phone on autopilot
Every call answered, every question handled, every booking captured. Forward your existing number and go live in under an hour.
Get Maddie for your restaurant